Most emergencies are prevented, not fought.
We respond around the clock — but our job starts long before the call. Find what you need for the three moments that matter: before, during, and after.
Before
Smoke & CO alarms, home safety, escape plans, seasonal risks, and preparedness kits.
Prevent an emergency →During
What to do in a fire, medical emergency, or severe weather — and how to get help fast.
In an emergency →After
Incident reports, insurance documentation, and getting back into your home safely.
After an incident →Home Safety Check
Answer a few questions about your home and get a personalized checklist — the fastest way to find the gaps that cause most emergencies.
Prevention, organized the way risk actually works
Not dozens of scattered pages — four areas that cover the vast majority of home emergencies.
Alarms
Smoke & CO: where, how many, testing, and free-alarm program.
Escape planning
Two ways out, a meeting spot, and practicing with kids.
Everyday hazards
Cooking, heating, electrical, candles, and lithium batteries.
Seasonal & weather
Winter heating, storms, heat, outages, and generator safety.
During an emergency
- ① Call 911. Give the address first, then what's happening.
- ② Get out and stay out of a fire — don't go back for belongings.
- ③ For a medical emergency, start CPR if trained; dispatch can coach you.
- ④ During severe weather or outages, check the info line: (000) 555‑0199.
This is general guidance, not medical advice. In any emergency, call 911.
After an incident
- 📄 Request a fire/incident report for insurance (2–4 business days).
- 🏠 Don't re-enter until crews clear the structure as safe.
- 🤝 Ask about recovery resources and referrals.
- 🔁 Schedule a free follow-up home safety visit.
Permits & inspections
Fire prevention and the Fire Marshal handle these. Each shows who needs it, the fee, and how long review takes.
Permits, fees, and timelines are demonstration content — confirm requirements with the Fire Marshal's office.
EMS & CPR
- 🚑 Paramedic-level ambulance service, 24/7.
- ❤️ Free community CPR & AED classes, monthly.
- 📍 Public-access AED locations map (with list view).
- 💳 Ambulance billing & records questions.
We don't give medical advice online. For symptoms or emergencies, call 911.
Stations
General service areas and public contacts. We don't publish staffing or operational details.
Downtown
Engine, Ladder, Ambulance
Highlands
Engine, Brush unit
Lakeside
Engine, Ambulance, Marine
Request an inspection, permit, report, or safety visit.
One form for non-emergency requests. You'll get a reference number and expected timeline.